Cancellation and Refund Policy

This policy explains when you can cancel an order with Moozy and how refunds work.

Cancelling an order

• You can cancel an order in the app until the store accepts it. After that, the order is being packed and can no longer be cancelled from the app; contact us and we will help where we can.
• Orders paid online that are not paid within the time shown at checkout are cancelled automatically.
• We may cancel an order if items are unavailable, the address is outside our delivery area, or the order cannot be delivered. You will be refunded in full for anything you paid.

Unavailable items

If the store cannot supply an item, it is removed from your order. For online payments, the amount for that item is refunded automatically; for cash on delivery, you simply pay less.

Damaged, wrong or missing items

Check your order at delivery. If an item is damaged, wrong, missing or expired, contact us within 24 hours of delivery with your order number (and a photo, where possible). We will refund or replace the item.

How refunds are paid

• Refunds for online payments go back to the original payment method (UPI, card, bank account or wallet).
• Once we issue a refund, it usually reaches you within 5 to 7 working days, depending on your bank or payment app.
• Cash on delivery orders are refunded to a UPI ID or bank account you give us.

Contact

• Moozy
• Address: Shastri Nagar, Banda